Integrating ThreatQuotient with ServiceNow for End-to-End IR Automation

Problem

Security teams often manage threat intelligence in ThreatQuotient while handling incident response and remediation in ServiceNow — this can create silos, manual hand-offs, and delays in triage and response.

Objective

This article explains how the ServiceNow Action Bundle for ThreatQuotient enables seamless synchronization between ThreatQ and ServiceNow — automating ticket creation, observable tracking, and incident synchronization to streamline workflows across intelligence and ITSM.

Overview

With the ServiceNow Action Bundle (released June 27, 2024), ThreatQuotient users can create and sync ServiceNow tickets and observables directly from ThreatQ. This ensures that indicators, incidents, and other ThreatQ objects have matching records in ServiceNow — bridging threat intelligence and operational response workflows.

For each indicator in ThreatQ, an observable is created in ServiceNow and automatically linked to the corresponding ticket. Non-indicator ThreatQ objects (e.g., assets, malware, vulnerabilities) are also mapped and created in ServiceNow, with relevant attributes mapped to appropriate ServiceNow fields.

This integration promotes stronger collaboration between threat intelligence and ITSM operations — helping teams respond faster, with context, and in a unified system.

Integration Actions (What You Get)

The ServiceNow Action Bundle provides three primary actions you can use in ThreatQ workflows:

These actions support a wide variety of ThreatQ object types:

• Adversaries

• Assets

• Attack Patterns

• Campaigns

• Courses of Action

• Exploits / Exploit Targets

• Identities

• Indicators

• Intrusion Sets

• Malware

• Reports

• Tools

• TTPs

• Vulnerabilities

After execution, the integration returns enriched object data (attributes and mapping) for those object types. ThreatQ Help Center+1

Prerequisites

Before installing or using the bundle, ensure:

• You have an active ThreatQ TDR Orchestrator (TQO) license. ThreatQ Help Center

• You have valid ServiceNow credentials (username and password) that allow API access. ThreatQ Help Center

• The data collection submitted for the action must contain at least one supported object type (listed above). ThreatQ Help Center

Typical Behavior & Use Cases

• Create Ticket: When a data collection (e.g., indicators from threat intelligence) is submitted, the action will create ServiceNow tickets and attach observables for each indicator. The corresponding ThreatQ objects will be updated with ServiceNow ticket metadata (e.g., ticket ID, URL). ThreatQ Help Center+1

• Sync Ticket: When existing ThreatQ Incidents or Events are submitted, the action will check for existing tickets in ServiceNow using the “ServiceNow Ticket Number” attribute. If found — update the ticket, otherwise create a new one. Observables are linked automatically. ThreatQ Help Center+1

• Sync Observables: Useful when only indicator updates are required — e.g., updating observables in ServiceNow based on changes in ThreatQ indicators (score, status, tags, etc.). ThreatQ Help Center+1

Because of these actions, intelligence workflows and ITSM workflows remain synchronized — avoiding manual transfer or duplication of data.

Why It Matters

• Bridges Intelligence and Operations: Threat data and IT incident/ticket management live in separate systems; this integration brings them together.

• Speeds Up Response: Analysts can trigger ServiceNow tickets directly from ThreatQ intelligence — minimal context loss, faster handoff.

• Maintains Context and Traceability: Observables, incidents, and metadata remain linked across both platforms.

• Flexible and Wide Coverage: Supports a broad variety of object types (from Indicators to Campaigns, Vulnerabilities, Malware, etc.) — useful across many use cases.

Learn More & References

• Official ServiceNow Action Bundle documentation (ThreatQ Help Center) ThreatQ Help Center

• ThreatQ Marketplace listing for ServiceNow Action Bundle ThreatQ Marketplace