Meet the team

🐾 Meet Taylor VoigtCustomer Success Program Manager | Builder of Better Experiences @ SecuronixIf there’s magic happening behind the scenes in our customer experience, there’s a good chance Taylor had a hand in it. As a Customer Success Program Manager, she partners with Christine Strom and Ismael Cervantes to turn big ideas into real programs that make life easier (and better) for our customers.Taylor’s journey started in IT administration and project management, where she built a reputation for solving tough problems and keeping complex systems on track. She later moved into the SIEM space as a Customer Success Manager, working directly with customers to help them get real results from their technology. Now, she’s focused on the bigger picture — shaping customer journey processes and customer value initiatives that help every Securonix user feel supported, seen, and successful.💡 What Taylor Brings to the Table A people-first mindset — Taylor believes relationships are at the heart

🌟 Meet Christine StromSenior Director, Customer Success Services & Operations | Champion of Culture at SecuronixIf you’ve ever met Christine, you know she’s the heartbeat of customer success here at Securonix. As our Senior Director of Customer Success Services and CS Operations, she brings a rare blend of operational precision, people-first leadership, and contagious enthusiasm to everything she does.With a career built across Customer Success and Professional Services leadership in technology companies, Christine has helped shape what exceptional customer partnerships look like — both in process and in spirit. She’s the kind of leader who makes big goals feel doable and complex programs feel human.💬 Christine’s Superpowers Culture Champion: Whether it’s for our customers or our teams, she builds connection, trust, and energy everywhere she goes. Customer Whisperer: Decades of experience helping clients reach their goals — and the intuition to know when they need strategy vers

👋 Meet Isaac VilchezDirector of Technical Support | Securonix Customer Community LeadSay hi to Isaac — the guy making sure you’re never stuck in support-limbo. As Director of Technical Support at Securonix, he leads the team that keeps your systems running smoothly, helps uncover what’s really going on when things go sideways, and ensures you have the resources to succeed. And yes — he’s also the friendly ear of our community, here to make sure your voice gets heard.🎉 Fun Facts About IsaacHe’s all about turning problems into stories of success, because he believes every support ticket has the potential to teach something. Loves to bridge the gap: between support and product, between big picture strategy and the day-to-day tech grind. Great at taking tech speak and translating it into “Oh I see how that works now” for everyone — customers, teammates, and partners alike. If he’s not helping your implementation go off without a hitch, you’ll probably find him plotting ways to make our s

👋 Meet Ismael CervantesDirector of Solutions & Strategic Enablement | Creator of the Securonix Customer CommunityIf our customer community had a mayor, it’d be Ismael. He’s the one who dreamed this space up — a place where customers, partners, and Securonix folks can swap ideas, celebrate wins, and make the platform even better together.By day, Ismael leads our Solutions & Strategic Enablement team — the crew that helps turn security vision into real-world outcomes. He’s passionate about connecting people, processes, and technology so that everyone can get the most out of Securonix.⚡ A Few Things to Know About Ismael He’s a problem-solver at heart, always looking for smarter, faster, cleaner ways to do things (and usually with a smile). Known for saying things like “let’s make it work for you” — because he really means it. Loves seeing customers succeed and sharing that success across the community. Has a knack for turning complex tech talk into something you actually wa

Simon Hunt has spent over three decades in the world of cybersecurity, helping people, companies, and entire industries stay one step ahead of the bad guys. A longtime CTO, CPO, and GM, he’s led global teams that turn big ideas into tools that actually make a difference. His personal mission — “stop criminals from getting rich” — keeps him grounded in purpose, whether he’s tackling data protection, payment security, or the latest wave of supply chain risks.Before joining Securonix as Chief Product Officer, where he helps enterprises and governments turn events into risk-reducing action, Simon spent time at Mastercard as EVP of Cybersecurity Innovation. There, he helped lead the acquisition of RiskRecon, giving the world a clearer picture of merchant security. Earlier, at McAfee/Intel, he served as CTO and launched the company’s smart home security division.These days, Simon also shares his experience with startups — advising teams that range from a cybersecurity education company helpi

Samer Alami is the Chief Customer Officer at Securonix, leading the teams that shape every part of the post-sales customer journey — from professional services and technical support to education and success. His mission: make sure every customer not only reaches value quickly, but keeps growing it over time.With more than three decades in the software world, Samer has built a career on creating strong, value-driven partnerships. Before joining Securonix, he led customer success at Exabeam, where he brought services and success together into a single, seamless experience — helping customers onboard faster, adopt deeper, and see results sooner. He’s also held senior leadership roles at Infoblox, Netskope, and A10 Networks, earning a reputation for developing high-performing global teams and raising the bar for what great customer experience looks like.Driven by the mantra “it can always be better,” Samer thrives on continuous improvement — whether it’s refining a process, empowering a te