👋 Meet Isaac Vilchez
Director of Technical Support | Securonix Customer Community Lead
Say hi to Isaac — the guy making sure you’re never stuck in support-limbo. As Director of Technical Support at Securonix, he leads the team that keeps your systems running smoothly, helps uncover what’s really going on when things go sideways, and ensures you have the resources to succeed. And yes — he’s also the friendly ear of our community, here to make sure your voice gets heard.
🎉 Fun Facts About Isaac
- He’s all about turning problems into stories of success, because he believes every support ticket has the potential to teach something.
- Loves to bridge the gap: between support and product, between big picture strategy and the day-to-day tech grind.
- Great at taking tech speak and translating it into “Oh I see how that works now” for everyone — customers, teammates, and partners alike.
- If he’s not helping your implementation go off without a hitch, you’ll probably find him plotting ways to make our support process better, faster, and more human.
💬 Isaac’s Community Motto
“Your questions and challenges are my next opportunity to level up—not just your system, but our shared support ecosystem. Join in, speak up, and let’s build success together.”
New here? Drop Isaac a message, say what brought you into the community (or your biggest challenge right now), and he’ll be there to help, connect you with resources, or just steer you in the right direction.