Audience: All users (Customers, Partners, Prospective Members)
Product Module: Securonix Connect Community
Last Updated: November 13, 2025
KB ID: KB-20251113-connect-access-policy
Tags: access, registration, community, connect, login, email, account creation,
Problem
You may be unable to access or register for Securonix Connect if you try to sign up using a personal email address or a domain that isn’t associated with an eligible organization.
Objective
To explain who can access Securonix Connect, how to register successfully, and what to do if you experience access issues.
Access Overview
Welcome to Securonix Connect — the community and collaboration space for Securonix customers and partners.
Access is limited to verified Securonix customers and authorized partners to maintain a trusted, secure environment for discussion and knowledge sharing.
Please register using your corporate email address that’s associated with your organization’s Securonix account.
✨ Thank you for helping us maintain a secure and professional community experience.
For full details on our community terms and conditions, please visit:
🔗 https://connect.securonix.com/site/terms
🛡️ Why Access Is Restricted
To protect customer data, ensure compliance, and support a safe collaboration space, Securonix Connect access is limited to:
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Employees of organizations with an active Securonix subscription
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Approved Securonix partners and resellers
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Individuals invited through official Securonix programs
Note: Personal or public email domains (such as Gmail, Yahoo, Outlook, or iCloud) aren’t eligible for registration.
✉️ If You Reached This Page While Creating an Account
If you reached this page after attempting to create a Connect account, here’s what to check:
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Confirm you’re using your corporate email address associated with your organization’s Securonix subscription or partnership.
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Example: firstname.lastname@yourcompany.com
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Make sure your corporate mailbox can receive external emails.
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The verification link needed to complete your registration comes from Securonix Connect and may be blocked if your organization restricts outside mail. Be sure to check your spam/junk and other category emails.
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If you don’t have access to a corporate email address that can receive external emails, please contact our Support team:
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💬 Email: support@securonix.com
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Our team can verify your eligibility and help with alternative registration options.
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🌐 Helpful Links
✅ Quick Summary
| Eligibility | Access Level |
|---|---|
| Securonix Customer | ✅ Full access |
| Authorized Partner | ✅ Full access |
| Public/Personal Email | Restricted to read-only public content |
📧 Need Assistance?
If you believe your organization should have access, or you’ve encountered this message in error, please reach out to us:
💬 Email: support@securonix.com
We’re happy to verify your access or guide you through the registration process.