Understanding UDS Licensing: Expiry Behavior, Entitlements, and Feature Availability

Audience: Securonix Administrators, MSSPs, Security Operations Leaders 

Product Module: 

Menu → Main → Manage License  or  Menu → Administration → Settings → Manage License 

Last Updated: March 10, 2026 

KB ID: KB-20260227-uds-licensing-overview

Tags: UDS Licensing, Manage License, License Expiry, SOAR, Entitlements, Grace Period, Add-ons, Feature Availability 

Table of Contents

Problem 

Administrators may encounter licensing-related scenarios such as: 

• Expiry warning banners in the UI 

• License marked as expired 

• Login blocked due to license issues 

• “Feature not available” behavior 

• SOAR or storage add-ons not appearing 

• Services (ingesters, monitoring) stopping unexpectedly 

Objective 

This article explains: 

• How UDS licensing works 

• How to verify license status and entitlements 

• What happens during license expiry 

• How to troubleshoot missing features 

• When to engage Support 

Step-Based Troubleshooting Workflow (Start Here) 

Follow the steps in order and proceed based on what you observe. 

Step 1 – Check for Expiry Banner 

🔐 Log in and review the UI.

🔎 Do you see a license banner displayed?

Step 2 – Blue or Yellow Expiry Banner (Pre-Expiry Warning) 

If renewal is already processed but the banner still appears:

🎫 Open a Support case and include:

• Screenshot of the banner
• Screenshot of the Manage License page

If the license shows expired despite only a blue/yellow banner:

➡️ Proceed to Step 3.

Step 3 – Red Banner or License Expired 

🔴 A red banner indicates the license is expired.

⚠️ Possible Impact:

Depending on the environment state, you may observe:

• Login blocked
• Application inaccessible
• “License not installed” message
• Services (ingesters, monitoring) stopped

Step 4 – No Expiry Banner, but Feature Missing 

🔎 If no expiry banner is present but a feature (such as SOAR) is unavailable, verify entitlement. 

Step 4.1 – Verify Feature Entitlement 

🔎 Navigate to:  Menu → Main → Manage License or  Menu → Administration → Settings → Manage License 

📋 Check the following: 

• Product Package 

• Add-ons (SOAR, NxLog, storage, etc.) 

• Licensed limits 

• Expiry status 

✅ Does the feature appear in Manage License?

Step 5 – Feature Not Listed in License 

⚠️ If the feature does not appear in Manage License: 

How UDS Licensing Works (Reference) 

🏷️ UDS uses a centralized licensing model with defined tiers such as:

• Basic
• Standard
• Advanced
• All In
• ELA

➕ Optional add-ons may include:

• UEBA
• NxLog
• SOAR (Full or Lite)
• Additional storage
• Other entitlements

📄 Each environment license defines:

• Product Package (tier)
• Licensed GB/day
• Entities
• Users
• Resources
• Events per Day
• Disk space
• Expiry date
• Grace period

📄 All license details are visible in the Manage License screen.

⚠️ Important Note on Banner Accuracy 

If you believe an expiry banner, expiration date, or entitlement display is incorrect, contact Support and include:

• 📸 Screenshot of the message
• 📸 Screenshot of the Manage License page

✅ Verification Checklist 

When to Contact Support Immediately 

Contact Support without delay if: 

Include full screenshots and business impact details. 

Need Additional Help? 

If you have completed these checks and are still experiencing issues, open a Support case with the collected details or comment below with your scenario (excluding sensitive configuration details).